Recently, five actors on Heroes discovered this when it was announced that the NBC show's most popular characters would be turned into collectible figures, with more characters to be released later. Merchandising has expanded beyond superhero and cartoon-character lunch boxes, T-shirts, and action figures into more diverse territory, including clothing lines, collectible figures, books, and video games based on popular TV and film characters. With entertainment licensing and merchandising revenue reportedly exceeding $12 billion in 2007, it may be time to start hoping to see your face in plastic or pixels, no matter how clumsy that sounds. To learn more, be sure to check out the partner workshop and try it out for yourself.Hollywood has traditionally been the town where, if luck strikes, you can see your name in lights. By leveraging the power of AI, it can provide quick and accurate answers to common questions, freeing up your agents to focus on more complex issues. In summary, Microsoft Copilot for Service is a powerful tool that can help your agents provide better support to your customers. You can ask your copilot questions related to the target system, such as “What products does Microsoft sell?” or “How do I create a case in Salesforce?” The second step is to test your copilot in the demo agent desktop that is automatically generated for you. The portal will then guide you through creating the connection and deploying the copilot. For example, you can create a copilot named Microsoft that can access information from Salesforce. You need to give it a name, a description, and a target system that you want to connect to. Agents can also create CRM tasks right from the Teams recap section.įirst, create a copilot instance in your environment by navigating to and following the prompts. Meeting recap in Teams: Copilot provides a meeting summary and action items that integrate with the Teams recap, providing all the relevant follow-up items.
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They can also save the case summary to the CRM system.
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For example, you can use Copilot Studio to add proprietary knowledge bases for the copilot’s real-time responses or set up authentication to ensure only authorized agents can use Copilot. Agents don’t have to move between systems to find answers, which reduces the time to resolution.Ĭustomers can use Copilot Studio within Copilot for Service to customize and publish plugins for Copilot for Microsoft 365.
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With Copilot Studio, you can create a bot that addresses a specific topic (for example, “get order status”) or you can use plugins to leverage copilots and bots you have already built. Plugins let you connect to external data sources, and you can use them across Copilots to ensure agents have a consistent experience anywhere they ask a service-related question. Today, it is possible to build your own copilots using Copilot Studio, formerly known as Power Virtual Agents. Why Copilot for Service is the right solution It integrates Microsoft 365 experiences with external systems, such as Salesforce, Zendesk, and ServiceNow. Just like Copilot in Dynamics 365 Customer Service, Copilot for Service enables agents to easily manage customer inquiries, track service requests, and provide personalized support. Now there’s Copilot for Service, which lets you connect all your data sources without replacing your existing CRM. With Copilot, agents can get quick answers, draft emails, and summarize cases and conversations using information that already exists in Dynamics 365, as well as your preferred data sources. Last year, we released a revolutionary set of Copilot capabilities within Dynamics 365 Customer Service.